Bunny Bookmark (F)

I gladly accept return & refund and order cancellations as follows:

Customized items

Please be aware I cannot refund customized products as you get updated info and photos of the product as it is made and get to approve it. I'll send you draft photos of the product as we go and another one just before shipping and you get to check if it is attending your expectations. If you have any queries you may contact me at any time.

Return and refund

Because of the nature of these items, unless they arrive damaged, I can't accept returns for:

• Custom or personalised orders;
• Items on sale.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I pack and ship with great care. If by chance you receive a broken item, please message/e-mail me and include a photo of the broken item within 14 days of delivery. Let me know if you'd like a replacement item or refund which will take place once I get damaged product back. You have 21 days from delivery date to ship it back to me. Please be aware you might be requested to fill out insurance claim information in order to receive a refund or replacement.

Sorry I cannot take responsibility if you do not contact me before shipping a product back or if you do not follow timeframes above.

Order cancellation

I accept cancellations within 24 hours of purchase. Please message me as soon as possible.

My products normally takes 1-4 weeks to be made. For details, see individual items.

My aim is to ship items within one to two weeks of your order. I`m working hard to get there but please be patient if I need to take longer. I want to provide you a good quality product. If I have a high demand of orders at the same time I`ll let you know of necessary adjustments on timeframe.

Customized products might take longer as I need to prepare something specific for you however I`ll always try to make it within 6 weeks of order no matter what. I will communicate with you about the stats of your item and send you photos for approval. Please be advised to check chat or e-mails often because I`ll be waiting for your response before I can go ahead. If you delay 36+ hours to reply, extra time will be applied on top of the original timeframe. If you do not reply at all your order may be cancelled and no refund provided. You will receive reminders and notice of cancellation though before it happens.

Once product is approved by you I will get it shipped as quickly as possible. Please be aware once it is shipped it is out of my control if any delays on delivery happens. I am happy to help chase the courier for you and provide as much support as I can. We recommend you add tracking service on checkout so you have a tracking number to check on your product delivery. Once I get tracking number from courier company I`ll send it to you via e-mail.

For domestic orders (NZ) if product loose tracking and no info is provided within 30 days I am happy to refund or replace it for you. Unfortunately, I cannot offer the same for international orders if they do not have upgraded tracking service.

Estimated shipping times

United Kingdom: 1-4 weeks

North America: 1-4 weeks

South America: 1-6 weeks

Europe: 1- 4 weeks

Asia/Oceania: 1-3 weeks

I'll do my best to meet these shipping estimates but can't guarantee them. Actual delivery time will also depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

If this will be a gift to someone please let me know when placing order just so I'll wrap it as a gift and you can also leave me a message to be added in a card. This service is FREE!

Please be aware I still have to wrap the product in a way it is safe for transportation but gift wrapping will be inside it.