My products normally takes 1-4 weeks to be made. For details, see individual items.
My aim is to ship items within one to two weeks of your order. I`m working hard to get there but please be patient if I need to take longer. I want to provide you a good quality product. If I have a high demand of orders at the same time I`ll let you know of necessary adjustments on timeframe.
Customized products might take longer as I need to prepare something specific for you however I`ll always try to make it within 6 weeks of order no matter what. I will communicate with you about the stats of your item and send you photos for approval. Please be advised to check chat or e-mails often because I`ll be waiting for your response before I can go ahead. If you delay 36+ hours to reply, extra time will be applied on top of the original timeframe. If you do not reply at all your order may be cancelled and no refund provided. You will receive reminders and notice of cancellation though before it happens.
Once product is approved by you I will get it shipped as quickly as possible. Please be aware once it is shipped it is out of my control if any delays on delivery happens. I am happy to help chase the courier for you and provide as much support as I can. We recommend you add tracking service on checkout so you have a tracking number to check on your product delivery. Once I get tracking number from courier company I`ll send it to you via e-mail.
For domestic orders (NZ) if product loose tracking and no info is provided within 30 days I am happy to refund or replace it for you. Unfortunately, I cannot offer the same for international orders if they do not have upgraded tracking service.
Estimated shipping times
United Kingdom: 1-4 weeks
North America: 1-4 weeks
South America: 1-6 weeks
Europe: 1- 4 weeks
Asia/Oceania: 1-3 weeks
I'll do my best to meet these shipping estimates but can't guarantee them. Actual delivery time will also depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.